This website is run in partnership by Wigan Council, Cheshire West and Chester Council, Halton Borough Council, St Helens Council and Warrington Borough Council. We want as many people as possible to be able to use this website on a variety of devices. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We are currently reviewing our website and will publish shortly the areas that we know are not fully accessible and how we plan to fix the problem.
What to do if you can’t access parts of this website
If you need any information on this website in a different format, you can:
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website, so if you have identified any accessibility issues or if you think we’re not meeting accessibility requirements:
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) (external link). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).
Technical information about this website’s accessibility
We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link). This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (external link) AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons:
- Third party content
- PDFs and other documents.
Non compliance with the accessibility regulations
Third party content
We cannot guarantee accessibility standards with third party content.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured in a way that makes them accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services. We will work towards ensuring that all essential downloadable resources meet accessibility regulations by September 2020.
How we test this website
We are currently reviewing our website and will publish shortly the areas that we know are not fully accessible and how we plan to fix the problem.
We welcome feedback from all our users, just complete our website feedback form (external link).
This statement was prepared on 26 September 2019. It was last updated on 26 September 2019.